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Cardiff & Swansea

Franchisee Case Studies

Matching personal development with business success

David Andrews and Andrew Crabb were familiar with Plan-it Cards through the local franchisee visiting their post office on the outskirts of Bristol. They liked the product and knew it sold well so when they heard that the local franchisee was looking to sell his business they investigated the opportunity thoroughly.

They were keen to be involved in a business where they could utilise their collective retail experience. Buying a Plan-it Cards franchise has allowed them to do that. From the start they have had very clearly defined roles and this has been very important as a partnership and has helped them grow the business over the last 2 years. David is at the front end of the business; meeting and greeting the customers and Andrew supplies the daily administration support as well as looking after the day to day running of the post office.

"Most of my time now is working with my retailers (existing and new) and advising them of ways of improving their businesses. Very much working in partnership with them", explained David.

"I've been able to use my retail experience with the eight new Costcutter company owned sites in my territory. Over the 12 months, we've been focused on growing sales in these outlets by planning the displays and tailoring them to the tastes of the individual consumers who visit the stores. This has been done through careful analysis of sales in each store to work out which products sell best. Additional display space for gift bags and gift wrap with imaginative use of floor stands, clip strips and display hooks that we have supplied have dramatically improved sales over the previous supplier."

Greetings Cards are a fun product to deal with, and there is always something new from Plan-it Cards to show the customers. David and Andrew have a large geographical territory and luckily they are in a part of the country where some of the journey plans involve breath-taking views which bring a smile to their faces!

"Our new business has complimented and helped our existing business interests. It has been challenging but we enjoy getting out in the local community and meeting like-minded independent retailers.

We are now at the stage of our development where we are ready to take on more shops. We have invested in a van and this has been indispensable as it has allowed us to do more calls in a day without having to re-stock the vehicle . Our growth has been such that we have had to increase our own storage space to keep up with demand."

David Andrews & Andrew Crabb, Plan-it Cards Bristol & Bath Area Franchisees


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